Returns

At wkndgirl, we want you to love your purchase, but we understand that sometimes things aren’t quite right. You have 14 days from the date of delivery to return any item(s).

We’ll issue a refund via your original payment method within 10 business days of receiving your returned item(s) at our warehouse. Once your refund has been processed, you’ll receive a confirmation notification.

For assistance with returns or refunds, feel free to contact us at info@wkndgirl.com.

We’ve made returns simple and convenient through the DPD Returns Portal. Follow these steps:

 

How to Return 

Step 1:
Click the link to access our DPD Returns Portal. Enter your order details, such as the order number and reason for return, to create your return.

Step 2:
The portal will generate a return label for you. You can either:

  • Print the label at home and affix it securely to your package.
  • Choose a label-free option and receive a QR code to scan at your nearest DPD drop-off point.

Step 3:
Package the item(s) securely in their original packaging with all tags attached, then drop the parcel off at a DPD location.

Step 4:
Save your tracking number and proof of postage in case of any issues with your return.

Important: wkndgirl does not offer free returns. A £2.99 processing fee will be deducted from your refund to cover the cost of the return service.

Sale Items 

If you return a sale item, we’ll issue a wknd girl gift card for the value of your return. This gives you the opportunity to shop for something else you’ll love from our collection.

How It Works:

  1. Sale items are eligible for a return in exchange for a WKND Girl gift card only.
  2. Once your return is processed and approved, you’ll receive your gift card via email.
  3. Use your gift card on any item from our store, including our latest arrivals and bestsellers.

 

Non-Returnable Items

Please note that we are unable to accept returns in the following cases:

  1. Items marked or stained with body lotions, perfumes, makeup, fake tan, or body odors.
  2. Returns made after 14 days from the delivery date.
  3. Items that have been worn, washed, or have had their tags removed.

If items are deemed non-returnable by our Quality Control team, they will be held for a maximum of two weeks, during which time you may arrange collection. After this period, unclaimed items will be disposed of.

 

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please email info@wkndgirl.com with the following details:

  • Full name
  • Order number
  • Description of the issue
  • Photographic evidence of the fault

We aim to resolve such issues promptly, but please allow up to 48 business hours for a response. Intentionally damaged items or items damaged through wear will not be considered faulty.

 

Exchanges

We do not offer exchanges. If you require a different size or colour, please return the item for a refund and place a new order.

 

Terms and Conditions

  • Returns must be initiated within 14 days of delivery.
  • Items must be in their original condition, with all wkndgirl tags and labels attached.
  • Sale items are non-refundable.